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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Trinity Nguyen

January 23, 2026

5  out of  5
rating by Trinity Nguyen
"Excellent service from the start! The team is knowledgeable, responsive, and genuinely committed to helping clients find the best coverage for their needs. Every interaction has been smooth and professional. Katherine is an agent that truly puts people first."
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Veronica Mercer

December 30, 2025

5  out of  5
rating by Veronica Mercer
"Ms. Sylina is the best she give me the right quote for my auto that I can afford. Will be adding life insurance soon. Excellent State Farm Agent."
We responded:
"Thank you for your review, Veronica! I'm delighted to hear that Sylina provided you with an affordable quote. We're excited to assist you with your insurance needs soon. Let us know if there's anything else we can do for you!"
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Kat C

December 30, 2025

5  out of  5
rating by Kat C
"I had a great experience with Eli! I had all my questions answered promptly and Eli made the process of changing my insurance super easy."
We responded:
"Thank you, Kat! I'm happy to hear that Eli was able to assist you effectively and make the insurance change process smooth. We appreciate your feedback and are always here to help with any other questions or needs. Let us know if there's anything else we can do for you!"
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Admin Nonprofit Connection

December 9, 2025

5  out of  5
rating by Admin Nonprofit Connection
"They are my new State Farm agent. I’ve been with State Farm for a couple of decades. Glad to say that, as my new agent, they are extremely competent, efficient, professional, and extremely courteous. Most importantly, the quality of service of products speaks volumes."
We responded:
"Thank you for your wonderful feedback! I'm happy to hear that you're satisfied with the service and professionalism you've experienced with us. We're committed to maintaining the high standards you expect. If you ever need anything, feel free to reach out!"
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Debbie P

November 30, 2025

5  out of  5
rating by Debbie P
"Eli was very helpful and courteous with my quotes for home and auto. I really enjoyed the experience and glad I made the switch."
We responded:
"Thank you, Debbie! I'm happy to hear that Eli was helpful and courteous with your insurance quotes. It's wonderful that you enjoyed the experience and decided to make the switch. If you need anything else, feel free to reach out!"
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Jackie Mason

November 25, 2025

5  out of  5
rating by Jackie Mason
"Eli was professional, knowledgeable and genuinely nice person. She answered all my questions & provided great service! Great job!"
We responded:
"Thank you, Jackie! I'm happy to hear that Eli provided you with such excellent service. Our team is dedicated to making sure all your questions are answered with care and professionalism. If there's anything else we can assist you with, feel free to reach out!"
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Isabel Calero

November 18, 2025

5  out of  5
rating by Isabel Calero
"I’ve had the opportunity to get to know Kathy and she carries herself with integrity, professionalism, and a genuine passion for helping her community. Anyone looking for an insurance agent who puts clients first would be in great hands with Kathy."
We responded:
"Thank you, Isabel, for your wonderful feedback! I'm so happy to hear about your positive experience with our office. Her dedication to serving the community and prioritizing customers is truly commendable. If you ever need anything else, feel free to reach out!"
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Betsy Dye

November 10, 2025

5  out of  5
rating by Betsy Dye
"Eli @ Katherine Ball Statefarm. Eli was very helpful and nice. She answered all my questions and was efficient w/ her questions for me. Great addition to your team! Anne Dye"
We responded:
"Thank you, Anne! I'm happy to hear that Eli was helpful and efficient in assisting you. We appreciate your kind words about her being a great addition to our team. If you have any more questions or need assistance, feel free to reach out!"
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Will Foree

November 4, 2025

5  out of  5
rating by Will Foree
"Eli was Awesome! Super helpful"
We responded:
"Thank you, Will! I'm glad to hear Eli was able to assist you so effectively. We appreciate your feedback and are always here to help with any insurance needs you might have. Let us know if there's anything else we can do for you!"
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Ren Travis Rauschenberger

October 1, 2025

5  out of  5
rating by Ren Travis Rauschenberger
"Katherine is a pleasure to work with and I highly recommend her to anyone who is looking for a knowledgeable and friendly insurance agent and risk advisor. She will really go the extra mile to make sure you're satisfied, and State Farm offers a ton of different products so it's easy to have auto, home, and life insurance AND a retirement account all in one place with Katherine's office."
We responded:
"Ren, thank you so much for the 5-star review! It is a privilege to serve you and your family! -Katherine"
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Aaron Warren

September 25, 2025

5  out of  5
rating by Aaron Warren
"Katherine is a pleasure to work with! Highly recommend"
We responded:
"Aaron, thank you so much for the kind words. We enjoy working with you as well!"
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Brady Bennett

September 25, 2025

5  out of  5
rating by Brady Bennett
"The Katherine Ball Agency has great customer service! They truly care about insuring people properly to protect from the unexpected!"
We responded:
"Brady, thank you so much for the 5-star review! We love working with customers like you!"
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Isabel Calero

July 12, 2025

5  out of  5
rating by Isabel Calero
"Katherine is very knowledge, responsive, and genuinely helpful. Highly recommend!"
We responded:
"Isabel, thank you so much for the kind words! We are thankful we can help!! - Katherine"
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Michael Montecalvo

June 25, 2025

5  out of  5
rating by Michael Montecalvo
"The heart and honesty of Candance was refreshing.Her commitment was clear. Too bad they are not closer."
We responded:
"Michael, thank you so much for giving Candice a 5-star review. It is our goal to provide the best protection strategy for you and to ensure you understand what you need. We look forward to serving you!"
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Ella Beth Walls

June 24, 2025

5  out of  5
rating by Ella Beth Walls
"Katherine and team have been so amazing and really communicative with all my questions and concerns. Theu got what I needed done quickly and efficiently, happy to be a customer!"
We responded:
"Ella, thank you so much for the 5-star review! It has been our pleasure to serve you! We've really enjoyed getting to know you over the past few months. We love the photo of you and Jake! What fun! - Katherine"
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Edward Littman Jr (Ed)

June 13, 2025

5  out of  5
rating by Edward Littman Jr (Ed)
"Candice was absolutely amazing and incredibly helpful! She took the time to find the best plan for me and walked me through every detail of the policy. Even though I wasn’t ready to switch immediately, she scheduled a follow-up call and made sure to text me that morning to confirm. She called exactly when she said she would—so professional and reliable. I really appreciated the personal attention throughout the entire process, especially how she went over the paperwork with me step by step. For the first time, I truly feel covered and protected—for both myself and my car. I never had that kind of confidence with my previous provider. Thank you so much, Candice!"
We responded:
"Ed, thank you so much for the glowing 5-star review! Candice is an incredible asset to our agency and we're so glad to hear of your experience. - Katherine"
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Zahir Burton

April 12, 2025

3  out of  5
rating by Zahir Burton
"Edmond Burton"
We responded:
"Thank you for taking the time to share your feedback. I understand your frustration regarding the document signing process, and I appreciate the opportunity to discuss this with you today. As we discussed, our team provided various options to assist you during our consistent communications over the past few weeks. Additionally, we were able to resolve successfully the issue yesterday. We truly value your support and look forward to serving you in the future. - Katherine"
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Vanessa Perry

April 9, 2025

5  out of  5
rating by Vanessa Perry
"I want to say thank you to Christopher Swain , he was able to break down all the details for me ,for the life insurance policy. He did such a great job ,I would recommend him to my friends for life insurance policy . He’s one of the best Agent that you guys have hands down . I am happy with the policy that I have chosen . And my experience was a wonderful experience, thank you again for helping me and my family ."
We responded:
"Vanessa, thank you so much for the 5-star review! We are excited to hear that Chris was able to help you secure life protection for you and your family in a simple way. We are thankful you are apart of the KBSF family! - Katherine"
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Stacy

March 26, 2025

5  out of  5
rating by Stacy
"Outstanding Service & Unbeatable Insurance Solutions! I cannot say enough great things about my insurance agent Katherine Bell and her entire staff! From the moment I first reached out, they provided exceptional personal customer service, making me feel like more than just a client—they truly care. They took the time to understand my needs,. What sets them apart is their dedication and follow-up. They consistently check in to ensure my policy still meets my needs and are always available to answer any questions. The products they offer are top-notch, giving me peace of mind knowing that my family and I are well protected. If you’re looking for an insurance agent who is knowledgeable, professional, and genuinely invested in your well-being, look no further. I highly recommend them to anyone seeking great coverage and an even better experience!"
We responded:
"Thank you so much for your kind words, Stacy! We're thrilled to hear that the team has provided such excellent service and support. Your feedback means a lot to us and reinforces the importance of our commitment to understanding and meeting your needs. We’re always here to help with any questions or updates. Thank you for recommending us! -Katherine"
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Jason Dyer

March 20, 2025

5  out of  5
rating by Jason Dyer
"Very thorough and understandable application process and it was a pleasure speaking with CANDICE with the team. Made the process easy!"
We responded:
"Thank you for the 5 star review, Jason! We are so thrilled you enjoyed your experience with Candice! Thanks- Katherine"
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Aamir Momin

March 6, 2025

5  out of  5
rating by Aamir Momin
"Amazing experience! Gave me great discounts on my auto, home and business policies. Very easy to work with. Thank you Katherine!"
We responded:
"Thank you, Aamir! We’re so glad to hear you had a great experience and that the team was able to help with your coverage. We appreciate your kind words and are here for you! -Katherine"
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Valerie Mckellar

March 4, 2025

5  out of  5
rating by Valerie Mckellar
"Mr. Swain was very patient with me asking questions and he explained and made it clear for me to understand. I'm now insured with State Farm because of him."
We responded:
"Thank you for your kind words, Valerie! We’re so glad to hear that Mr. Swain patiently answered your questions and clarified things for you. We're thrilled to have you as part of the State Farm family! If you ever need further assistance, don’t hesitate to reach out. -Katherine"
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Destiny

February 28, 2025

5  out of  5
rating by Destiny
"I had a great experience getting a life insurance policy started as well as a discount on my auto insurance with Chris! Overall I have had clear and concise customer service with this team of agents! Thanks"
We responded:
"Thank you so much for your kind review, Destiny! We're thrilled that Chris provided excellent service and helped you with your life and auto insurance. It's our goal to make the process clear and smooth for our customers. We appreciate your support and look forward to continuing to assist you in the future!"
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Renate Grundlingh

February 3, 2025

5  out of  5
rating by Renate Grundlingh
"I have recently switched over all of my instances to Katherine Bell state farm, and have had a wonderful experience. Their rates are excellent, and the customer service is hard to beat. I also really appreciate Chris spending so much time going over and explaining all of my coverage options."
We responded:
"Thank you so much for your kind words, Renate! We're thrilled to hear that you've had a great experience with the team. We’re glad Chris could take the time to explain your coverage options and make sure you felt confident with your choices. If you ever have any more questions or need assistance, we're always here to help! -Katherine"
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Amitava Chowdhury

January 22, 2025

5  out of  5
rating by Amitava Chowdhury
"Katherine is super nice and very helpful. The best part is she is very responsive in communication and reachable. I highly recommend her."
We responded:
"Thank you so much for your kind words, Amitava! I’m so happy to hear that you had a positive experience and that my communication and responsiveness made a difference for you. It’s my goal to always be here for my customers and make things as easy as possible. If you ever need anything else, don’t hesitate to reach out. I truly appreciate your recommendation! – Katherine"