Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Zahir Burton

Zahir Burton

April 12, 2025

3  out of  5
rating by Zahir Burton
"Edmond Burton"
We responded:
"Thank you for taking the time to share your feedback. I understand your frustration regarding the document signing process, and I appreciate the opportunity to discuss this with you today. As we discussed, our team provided various options to assist you during our consistent communications over the past few weeks. Additionally, we were able to resolve successfully the issue yesterday. We truly value your support and look forward to serving you in the future. - Katherine"
Profile photo of Vanessa Perry

Vanessa Perry

April 9, 2025

5  out of  5
rating by Vanessa Perry
"I want to say thank you to Christopher Swain , he was able to break down all the details for me ,for the life insurance policy. He did such a great job ,I would recommend him to my friends for life insurance policy . He’s one of the best Agent that you guys have hands down . I am happy with the policy that I have chosen . And my experience was a wonderful experience, thank you again for helping me and my family ."
We responded:
"Vanessa, thank you so much for the 5-star review! We are excited to hear that Chris was able to help you secure life protection for you and your family in a simple way. We are thankful you are apart of the KBSF family! - Katherine"
Profile photo of Stacy

Stacy

March 26, 2025

5  out of  5
rating by Stacy
"Outstanding Service & Unbeatable Insurance Solutions! I cannot say enough great things about my insurance agent Katherine Bell and her entire staff! From the moment I first reached out, they provided exceptional personal customer service, making me feel like more than just a client—they truly care. They took the time to understand my needs,. What sets them apart is their dedication and follow-up. They consistently check in to ensure my policy still meets my needs and are always available to answer any questions. The products they offer are top-notch, giving me peace of mind knowing that my family and I are well protected. If you’re looking for an insurance agent who is knowledgeable, professional, and genuinely invested in your well-being, look no further. I highly recommend them to anyone seeking great coverage and an even better experience!"
We responded:
"Thank you so much for your kind words, Stacy! We're thrilled to hear that the team has provided such excellent service and support. Your feedback means a lot to us and reinforces the importance of our commitment to understanding and meeting your needs. We’re always here to help with any questions or updates. Thank you for recommending us! -Katherine"
Profile photo of Jason Dyer

Jason Dyer

March 20, 2025

5  out of  5
rating by Jason Dyer
"Very thorough and understandable application process and it was a pleasure speaking with CANDICE with the team. Made the process easy!"
We responded:
"Thank you for the 5 star review, Jason! We are so thrilled you enjoyed your experience with Candice! Thanks- Katherine"
Profile photo of T&A Campos

T&A Campos

March 14, 2025

5  out of  5
rating by T&A Campos
"Love this team of talented and friendly staff. Highly recommend!!!!"
We responded:
"Thank you so much for the 5 star review! We're so glad you've had a great experience. See you soon! Katherine"
Profile photo of Aamir Momin

Aamir Momin

March 6, 2025

5  out of  5
rating by Aamir Momin
"Amazing experience! Gave me great discounts on my auto, home and business policies. Very easy to work with. Thank you Katherine!"
We responded:
"Thank you, Aamir! We’re so glad to hear you had a great experience and that the team was able to help with your coverage. We appreciate your kind words and are here for you! -Katherine"
Profile photo of Valerie Mckellar

Valerie Mckellar

March 4, 2025

5  out of  5
rating by Valerie Mckellar
"Mr. Swain was very patient with me asking questions and he explained and made it clear for me to understand. I'm now insured with State Farm because of him."
We responded:
"Thank you for your kind words, Valerie! We’re so glad to hear that Mr. Swain patiently answered your questions and clarified things for you. We're thrilled to have you as part of the State Farm family! If you ever need further assistance, don’t hesitate to reach out. -Katherine"
Profile photo of Destiny

Destiny

February 28, 2025

5  out of  5
rating by Destiny
"I had a great experience getting a life insurance policy started as well as a discount on my auto insurance with Chris! Overall I have had clear and concise customer service with this team of agents! Thanks"
We responded:
"Thank you so much for your kind review, Destiny! We're thrilled that Chris provided excellent service and helped you with your life and auto insurance. It's our goal to make the process clear and smooth for our customers. We appreciate your support and look forward to continuing to assist you in the future!"
Profile photo of Renate Grundlingh

Renate Grundlingh

February 3, 2025

5  out of  5
rating by Renate Grundlingh
"I have recently switched over all of my instances to Katherine Bell state farm, and have had a wonderful experience. Their rates are excellent, and the customer service is hard to beat. I also really appreciate Chris spending so much time going over and explaining all of my coverage options."
We responded:
"Thank you so much for your kind words, Renate! We're thrilled to hear that you've had a great experience with the team. We’re glad Chris could take the time to explain your coverage options and make sure you felt confident with your choices. If you ever have any more questions or need assistance, we're always here to help! -Katherine"
Profile photo of Amitava Chowdhury

Amitava Chowdhury

January 22, 2025

5  out of  5
rating by Amitava Chowdhury
"Katherine is super nice and very helpful. The best part is she is very responsive in communication and reachable. I highly recommend her."
We responded:
"Thank you so much for your kind words, Amitava! I’m so happy to hear that you had a positive experience and that my communication and responsiveness made a difference for you. It’s my goal to always be here for my customers and make things as easy as possible. If you ever need anything else, don’t hesitate to reach out. I truly appreciate your recommendation! – Katherine"
Profile photo of Fred Ellis

Fred Ellis

January 21, 2025

5  out of  5
rating by Fred Ellis
"I had an excellent experience working with Katherine Ball! She took the time to thoroughly explain all the coverage options, plans, and what would best meet my needs. Her communication was clear, professional, and timely, making what can be a complicated process so much easier to understand. I truly appreciated her patience and attention to detail. Highly recommend Katherine Ball’s State Farm Agency for anyone looking for a knowledgeable and trustworthy insurance agent!"
We responded:
"Thank you so much for the wonderful feedback, Fred! I'm thrilled to hear that I could help make the process easier for you and provide the clarity you needed. Your recommendation means a lot, and I truly appreciate your kind words. If you ever have any more questions or need assistance, don’t hesitate to reach out! -Katherine"
Profile photo of Scarlett Swain

Scarlett Swain

January 7, 2025

5  out of  5
rating by Scarlett Swain
"I had an amazing experience getting life and renters insurance quotes for myself and my children with Christopher. He explained all the details clearly, making it easy for me to choose the best coverage without feeling overwhelmed. The customer service was top notch. I highly recommend Christopher with State Farm to meet all of your insurance needs."
We responded:
"Thank you so much for your wonderful review, Scarlett! We're thrilled to hear that Christopher was able to guide you through the process of selecting life and renters insurance for you and your children in such a clear and stress-free way. Your recommendation means a lot to us, and we’re glad you had such a positive experience. If you ever need further assistance, we’re here to help! -Katherine"
Profile photo of William Crews

William Crews

January 3, 2025

5  out of  5
rating by William Crews
"Exemplary service!! Candace went the extra mile in providing new, timely information and in answering my questions. She has my highest rating!!"
We responded:
"Thank you so much for your kind words, William! We're thrilled to hear that Candice provided such excellent service and went above and beyond to assist you. We truly appreciate your feedback and support! -Katherine"
Profile photo of Shiva Subramanian

Shiva Subramanian

December 30, 2024

5  out of  5
rating by Shiva Subramanian
"Katherine is really personable and provided excellent service for my home and auto insurance needs. She is readily reachable and works with you to meet your insurance needs, as she did mine! Thank you Katherine."
We responded:
"Thank you for the fantastic review, Shiva! We're so glad to hear that the team was able to provide excellent service and meet your home and auto insurance needs. We truly appreciate your feedback and support. Looking forward to assisting you again in the future! -Katherine"
Profile photo of N Hyden

N Hyden

December 21, 2024

5  out of  5
rating by N Hyden
"Mr. Christopher Swain was very helpful with providing information about life insurance. He helped me with different options and suggested ways I could invest in life insurance without breaking my pockets. Thanks for everything Chris, I appreciate it."
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that Christopher was able to assist you with finding the right life insurance options that fit your needs. We truly appreciate your support of our team. If you ever need further assistance, don't hesitate to reach out. -Katherine"
Profile photo of Ric El Bodeguero

Ric El Bodeguero

December 19, 2024

5  out of  5
rating by Ric El Bodeguero
"Candice from Katherine Ball State Farm Absolutely Rocks!!! She has been great in helping in transitioning from my former insurance to exactly the coverage I need at a affordable rate. These days it isn't easy getting good rate on a Tesla. She helped me find the right coverage and piece of mind."
We responded:
"Thank you for the fantastic review! We’re so glad Candice was able to help you find the right coverage for your Tesla at a great rate. We truly appreciate your trust in us and are always here if you need further assistance! -Katherine"
Profile photo of Juanita Clark

Juanita Clark

December 12, 2024

5  out of  5
rating by Juanita Clark
"Derek Moon at Katherine Ball's State Farm branch has been very helpful in advising me on my home and car accounts. State Farm has always been there for me, through life events, and I will always be appreciative of them going above and beyond expectations when I needed help the most."
We responded:
"Juanita, Thank you for your 5 star review for Derek! We are so thankful for your many years of trusting us with your business. - Katherine"
Profile photo of Bailey Bowen

Bailey Bowen

December 6, 2024

5  out of  5
rating by Bailey Bowen
"Katherine is a fabulous State Farm agent who truly cares about her customers!"
We responded:
"Thank you for the kind words, Bailey! We strive to provide excellent customer service at the Katherine Ball State Farm Agent office and are thrilled you feel we delivered on that. Please don’t hesitate to reach out if you need further assistance!"
Profile photo of Tomisha Davis

Tomisha Davis

December 1, 2024

5  out of  5
rating by Tomisha Davis
"Candice Royal for Katherine Ball’s State Farm is truly amazing! She was very formative about my car, rental, life insurance quotes. She had patience and was thorough in explanation."
We responded:
"Thank you so much for your kind review, Tomisha! We’re thrilled to hear that Candice provided such thorough, patient, and informative service. She truly is amazing, and we’re lucky to have her on our team. Let us know if you need anything else!"
Profile photo of Gary Smart

Gary Smart

November 20, 2024

5  out of  5
rating by Gary Smart
"Chris Swain Gone above and beyond perfect Service, awesome experience with this Young Man. Thank you again sir."
We responded:
"Thanks for the kind words, Gary! We’re so happy to hear Chris was able to provide excellent customer service. Please reach out if you need additional assistance with your insurance! "
Profile photo of Joanie

Joanie

November 15, 2024

5  out of  5
rating by Joanie
"I am very pleased with my State Farm Insurance policy through the Katherine Ball agency. Derek Moon one of her employees, went above and beyond to help me. He remained on the phone with me for an extended period of time until my questions and concerns were resolved. He was professional, courteous, empathetic and knowledgeable. I cannot express how grateful I am for his service and support."
We responded:
"Thanks for the review, Joanie! We’re glad Derek was able to provide efficient and friendly customer service. We’ll be sure to share your kind words with him! Please let us know if you need further assistance with your insurance needs. We truly appreciate your support!"
Profile photo of Terri S

Terri S

November 7, 2024

5  out of  5
rating by Terri S
"Everyone was super helpful, especially Candice! She is a great sales person and listened to my needs and gave me recommendations without trying to oversell me. I felt heard and respected, Candice is amazing!"
We responded:
"Hi Terri, thanks for the review! We’re thrilled to hear Candice and the rest of the team were able to assist with your insurance needs efficiently. Don’t hesitate to reach out if there’s anything else we can do for you. We appreciate your support! "
Profile photo of Jerry Glover

Jerry Glover

October 29, 2024

5  out of  5
rating by Jerry Glover
"Everything went really well very professional. Thank you."
We responded:
"Thank you for your review, Jerry! We're happy to hear that everything went smoothly and that you found our service excellent. If you ever need anything in the future, we’re here to help! – Katherine "
Profile photo of Sash By

Sash By

October 23, 2024

5  out of  5
rating by Sash By
"Katherine is friendly and approachable, and she does a great job helping her customers!!"
We responded:
"Thank you so much for your kind words, Sash! We're thrilled to hear that our team has been able to provide such great service. If you ever need anything else, please don’t hesitate to reach out! – Katherine "
Profile photo of Paula Waldron

Paula Waldron

October 18, 2024

5  out of  5
rating by Paula Waldron
"Katherine and her staff provide a level of customer service that is second to none. It’s been a long time since I’ve felt like an insurance agency ACTUALLY cares about their customers, and they certainly do. If you’re thinking about giving them a call, this is your sign! You won’t regret it. #goodneighborforlife"
We responded:
"Thank you so much for your kind words, Paula! We truly appreciate your feedback and are thrilled to hear that our team has positively impacted your experience. Providing exceptional customer service and truly caring about our customers is at the heart of everything we do. We're grateful for your feedback and support. Please don't hesitate to reach out if there's anything more, we could do for you. – Katherine "